Last updated June 27, 2017

Privacy policy

In this document, ActivePlatform ("we", "us", "our") describes the information that we collect from individuals who visit our website, use our products, contact us for support, and conduct business or exchange communications with us. We describe the type of information we collect, use, share, and protect it.
This Privacy Policy describes what information we gather, how we use and disclose that information, and what we do to protect it. Note that this policy does not address use and disclosure of your information by our Partners or ISVs whose ISV Applications are made available to you through the ActivePlatform Service. These entities have their own policies describing their practices.
Information collection
ActivePlatform gathers information in most of our interactions with prospects and customers, whether directly or indirectly. Some of the information we collect is personally identifiable – that is, we can use it to identify, locate or contact you as an individual. Much of the information we collect is not personally identifiable.
Information you provide:
We collect and store your information when you register products, create an online profile, make an inquiry or contact us for support, as well as other contacts. You can withhold information, though this might make it difficult for us to provide certain services that depend on that information. Examples of your information we collect include:
  • contacts such as names, postal and email addresses, phone numbers;
  • billing, shipping and other purchasing and shipping information;
  • records of transactions, including purchases, inquiries and service requests;
  • authentication data such as username and password to verify access.
Information collected automatically
We use cookies on our website to remember user preferences and to enhance our website services. Cookies are small identifiers we transfer to your computer to enable our systems to recognise your device and to provide features and advertising. You can block cookies though this might disable certain features that you find convenient. In general, the information we collect through cookies does not identify you.
We may collect and store information about how you use our website(s) and applications. For visitors to our website(s), we may collect IP address, browser type and other information such as search terms. For callers to our support service centre, for example, we may collect the phone number used to facilitate communicating with you.
Information from applications (ActivePlatform and ActivePlatform Vendor Portal)
ActivePlatform collects limited information from users of our applications, including product registration information, non-identifying indicators of operating system version, IP address, referring URL and other information about your use of the product.
Minimising personal information collection
We strive to collect only that information needed to serve the purpose requested by the individual and to maintain only that personal information that is relevant to those purposes.
Information uses
ActivePlatform uses the information you provide or that we collect to operate, maintain, enhance, and provide all of the features and services found on the ActivePlatform Service. Without limiting the generality of the foregoing, we use information provided by users in connection with the integration of the ActivePlatform Service with the applicable Partners' services, and with ISV Applications.
We will use your email address to contact you for administrative purposes, for customer service purposes, to address intellectual property infringement, rights of privacy, or defamation issues, or regarding User Submissions that you have posted to the ActivePlatform Service.
Information sharing
In order to serve your requests and needs, we work with trusted third parties that help us run our business. These companies may process payments, fulfil orders, send an email or conduct other activities on our behalf. We only share the information needed by them to serve the specific purpose for which they are engaged and we do not allow them to use your information for unauthorised purposes.
We share your information with our business divisions and affiliated companies for purposes described in this notice and only for legitimate business purposes.
We will share your information when you specifically permit that sharing. And we will share your information when, in good faith, we believe it is necessary to prevent or respond to fraud, defend our interests or protect our customers, employees or the public. We may disclose personal information if we are required to by law or legal process or in response to requests by government agencies or as required for national security.
We may share aggregated and anonymized information (non-identifying) such as statistics about website visitors, product users, etc.
Information choices for use and sharing
ActivePlatform provides you with the opportunity to choose how we use your information and with whom we share it. You may choose to not provide your information, though that will likely prevent us from providing certain services. You can choose to receive or to stop receiving ActivePlatform marketing materials, newsletters and subscriptions. We retain the right to send customers messages concerning purchases, critical updates and other administratively necessary information. You cannot opt-out of these messages.
You may give or withhold permission for ActivePlatform to share your information for marketing purposes with trusted vendors and partners.
Information access for changes
Our website and applications allow you to edit your personal information by accessing the "My Account" or similar feature on the website or application you are using. We protect our customers' privacy and security by limiting the amount of information you can access and edit. You may be able to delete some, but not all, information, as our legal obligations require that we retain specific information for legal and internal business reasons. If you do change your current information, you should be aware that the previous record may be retained in backup records, in compliance with applicable law.
Information security
We use administrative, physical and technical safeguards to protect personal information. We utilise encryption technologies for sensitive data sent from our websites. We deploy reasonable safeguards across our company databases to prevent unauthorised access, disclosure or loss of personal information. We require our vendors and agents to use safeguards that protect information at least at the same level as our own safeguards.
Information retention and destruction
We maintain customer information for as long as we need it to provide the requested services. When personal information is no longer needed to serve the purpose of its collection, we strive to de-identify the data, creating aggregated, anonymous records to aid our research and to improve our products, services, and communications. When we do discard personal information, we employ data destruction techniques designed to completely destroy data and prevent any future recovery.
Information inquiries
Individuals who have questions about our personal information handling policies and procedures can contact us at privacy(at)