ActivePlatform introduces new Customer Control Panel

ActivePlatform, a leader in cloud brokerage and cloud services sales automation solutions for distributors, telecommunication companies, and Microsoft CSP partners, is proud to launch its brand-new Customer Control Panel. The self-service portal has been redesigned as a highly customizable tool to provide a seamless experience for customers. As a result, managing subscriptions to cloud services reached a new level of smoothness and convenience.

What's new for resellers' customers

The new main page displays the key financial information, while its widgets provide complete control over expenses and available funds on balance. Real-time information about the usage and quick access to notifications help customers stay on top of the costs and make informed decisions about cloud service usage.
The modern UI is self-explanatory, with quick-action buttons for the most frequent and expected operations. The improved UI with intuitive navigation is optimized for mobile devices for on-the-go subscription management. Regardless of the billing peculiarities of various vendors, subscription operations in the Customer Control Panel raise fewer questions so customers can use them more actively without contacting sales managers.
The new Customer Control Panel offers customers quick self-registration and demo access to evaluate its appearance and order their first subscription. Self-registration is a straightforward process, requiring only a name and email. The demo access allows customers to see the Customer Control Panel in action and understand how it can benefit them.

The flow for orders of different types has been unified and simplified. Information about the subscription cost and billing rules is now better organized and easier to understand, especially in cases of international sales and multicurrency. The new user interface makes customers more confident in their actions and helps them order new subscriptions faster.
The new user role "Financial manager" provides a more secure and efficient way for organizations to manage the financial aspects of their cloud services subscriptions. It helps separate the responsibilities of managing subscriptions and payments.

New built-in consumption limits help customers keep track of their expenses for pay-as-you-go subscriptions like Microsoft Azure, Google Cloud Platform, and AWS and promptly notify the selected users when a subscription usage reaches a certain threshold. This tool allows customers to adjust their usage accordingly and avoid unexpected charges.

What's new for resellers

With the new Customer Control Panel, resellers who use ActivePlatform can expect a higher degree of customization. The new customization settings allow making the customer portal appearance more aligned with their brand, including logos, colors, and background images.

The new customization section also offers more regional settings, including currencies, dates, and price formats, making the appearance of the Customer Control Panel accessible to a broader international audience.

The whole sections of the Customer Control Panel, their names, content, and functionality are reconsidered and become customizable, too. Resellers can make all adjustments entirely via the UI; editing the code of the page templates or requests to our technical support are no longer required.
The extensive logging of manager and customer actions with the Customer Control Panel is still in mind to arbitrate any issues. In case of a conflict, the logs provide a clear and concise record of what actions were taken by which user. This feature improves the overall customer experience by ensuring that disputes are settled fast and fairly.

What remains the same

The new Customer Control Panel not only introduces new abilities but also inherits the whole scope of features of its predecessor. Customers are still free to select the preferred language of the panel, invite their colleagues to join the account management, and switch between accounts on the fly.

The core platform functionality is also available in full:
  • The reseller's catalog of cloud products.
  • Plan prices in different currencies.
  • Two payment models — prepay and postpay.
  • Consumption analytics tools.
  • Internal or third-party invoice management.

The best way to evaluate the advantages of the new Customer Control Panel is to book a demo. Contact us and learn how it works with popular cloud services from our catalog.
About ActivePlatform
ActivePlatform is a full-service automated cloud brokering solution for cloud service providers and internal IT hubs that makes it easier to manage and control the cloud delivery and profitability. ActivePlatform unites vendors, providers, developers, and resellers into a single ecosystem for buying, selling, and managing cloud services. With its open vendor integration framework, ActivePlatform creates a vibrant catalog of cloud services ultimately helping businesses gain access to the services they need to thrive.
ActivePlatform enables SaaS, PaaS, IaaS aggregation, delivery, and monetization, provides simplified administration through central management, and enables critical visibility into resellers and cloud services consumption and usage. The platform has implementations with distributors, cloud solution providers, and telecom operators. ActivePlatform is headquartered in Europe.
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